This an informative note and guide to allow users of our site to find answers to any legal or administrative problems that may arise.

Introduction
The general sales conditions are valid from 1st April 2007. All those, either people of companies, who visit the site www.technoframes.com , are considered to be customers. The www.technoframes.com site or portal reserves the indisputable right to change the terms and conditions of use at any time, and shall always and in any case indicate the date of the latest update at the end of this written note. Every time a modification to these general terms and conditions is made, each user of the site undertakes and is obliged to see to printing and keeping them.

By "on line" sales contract, the remote contract, i.e. the legal shop shall be intended, having as its subject movable goods and/or services, stipulated between a supplier, VEGA SRL with head office in via Aldo Moro, 6 in Scanzorosciate (BG) - 24020 Italy, and a consumer customer, within the sphere of a remote sales system organized by the supplier who, for this contract, shall only use the remote communication technology called the Internet.
www.technoframes.com cannot be aware of all the possible international legislative restrictions on the products it markets and cannot guarantee that the customer is legally entitled to the purchase. The purchaser is obliged to informed himself/herself about the local laws governing the purchase and use of the objects they wish to buy.
By consumer customer, a physical person who purchases goods and services for purposes not directly ascribable to any professional activity he or she may possibly carry out is intended.
The purchasing operations shall be regulated by the provisions under Dlgs no. 185 of 22.5.1999, whereas protection of privacy shall come under the regulations of Law no. 675 of 31.12.1996.

This informative note concerns:
-- Acceptance of the general sales terms and conditions
-- Selling Prices and Purchasing Methods
-- Availability of products
-- Liability
-- Warranties and Methods of Assistance
-- Obligations of the Purchaser
-- Right of Withdrawal
-- Cancellation of the Contract and Explicit Cancellation Clause
-- Governing law and Competent Law Courts

1 Acceptance of the general sales terms and conditions
1.1 The conditions foreseen in the introduction form an integral and essential part of this contract.
1.2 All the contracts shall be concluded by means of access by the consumer customer to the Internet site corresponding to the www.technoframes.com address, where the consumer customer can conclude the contract for purchase of the desired goods and/or products by carefully following the indications given and the foreseen procedures.
1.3 These general sales terms and conditions must be examined "on line" by the consumer customer, before completion of the purchasing procedure. Sending the order confirmation implies full knowledge of these and full acceptance thereof.
1.4 By transmitting confirmation of their purchase order via computer, in their relationship with VEGA Srl, the consumer customer unconditionally accepts and undertakes to respect the general and payment terms and conditions illustrated below, declaring that they have read and accept all the indications they have been given according to the above-mentioned norms, also acknowledging that VEGA Srl  shall not consider itself bound to other conditions unless these have previously been agreed on in writing.

2 Sales Prices and Purchasing Methods
2.1 All the sales prices of the products displayed and indicated on the www.technoframes.com Internet web site, which are on offer to the public according to art. 1336 of the Civil Code, are to be considered not inclusive of VAT and of all other taxes.
2.2 The total cost of the shipment to the consumer customer's address is to the charge of the consumer customer. This cost shall, in any case, be made known to the consumer customer before confirmation of the purchase.
2.3 The purchase contract is concluded by means of correctly filling it in and with consent to the purchase shown by assent to the "on line" data.
2.4 The consumer customer can pay for the goods ordered by using the payment methods indicated "on line" at the time of purchase.
2.5 The prices of the various types of transport refer to shipments within the territory of Italy. In the case of purchases from abroad and for shipments to bonded areas, the orders shall only be considered valid when carried out with the Credit Card (Bankpass circuit), bank transfer and Paypal payment methods. Shipments outside the territory of Italy will vary in cost, but shall in any case be made known before completion of the purchasing procedure. The costs relative to any bank transfers are to be considered to the charge of the consumer customer.

2.6 Methods of payment:
ADVANCE BANK TRANSFER
  Beneficiary: VEGA S.R.L. 
  Account: 00019240
  Bank: Credito Bergamasco ag. Seriate
  Country: ITALY
  CAB: 53510
  ABI: 03336
  IBAN:  IT83F0333653510000000019240
  BIC or SWIFT: CREBIT22SER
It is advisable to make an urgent Bank transfer in order to speed up the normal bureaucratic times of Banks and delivery of the goods.

CREDIT CARD
By means of the CartaSI service called Bankpass, which is able to process the following credit cards in with complete security:
CartaSI - VISA – MASTERCARD – AMERICAN EXPRESS – DINERS CLUB – VISA Electron – PagoBANCOMAT

PAYPAL
By means of the service functions offered by PayPal, therefore by carrying out the transaction either as a PayPal user or as a user outside PayPal (therefore without being registered with PayPal).

POSTAL ORDER
Made out to:  VEGA S.r.l. via Aldo Moro, 6 - 24020 SCANZOROSCIATE (BG) - ITALY

2.7 Ordering products
Products are ordered through the www.technoframes.com web site. The customer must fill in the special form for these operations and read it through carefully before sending it. www.technoframes.com and its owner, VEGA S.r.l., shall in no case be liable for any errors in sending e-mails due to information and data (personal) entered incorrectly by the customer.

2.8 Order confirmation and invoice
An e-mail of confirmation will be sent automatically to the address indicated by the customer in their data card for all orders made on the www.technoframes.com web site. In case of any problems or failure of the transaction, the customer is asked to send an e-mail to the following address: support@technoframes.com.
Whatever the ordering and payment method, the customer will receive their invoice or receipt inside the parcel sent by VEGA S.r.l. and shall in turn keep a numbered copy of each invoice/receipt received.
Attention: for the invoice, VEGA S.r.l. absolutely needs the tax code and/or VAT number of the customer (to be entered on the order form).

2.9 Failure to pay
VEGA S.r.l. reserves the indisputable right to block shipment of the goods in cases where the customer has not regularly made payment of the whole amount due for them or in the case where there are legal procedures in progress regarding the order in question.

3 Shipments and Availability of products
3.1 The product is delivered by definition to the invoicing/shipping address indicated on the order form. Should the delivery address be different from the invoicing address, the customer must indicate the two different addresses clearly (on the order form), to avoid any errors in delivery of the goods.
3.2 In view of the high degree of customization and of the artisan type of construction, all the products on the www.technoframes.com site have a delivery time which can vary between 1 and 5 weeks. The estimated delivery time of the article/s ordered shall, in any case, always be clearly indicated by www.technoframes.com during the ordering stage.

4 Liability
4.1 VEGA S.r.l. shall not be held liable for any disservices due to force majeure, such as accidents, explosions, fires, strikes and/or lock-outs, earthquakes, floods and other similar events not attributable to VEGA S.r.l. which may prevent, wholly or partly, fulfillment of the contract within the agreed times.
4.2 VEGA S.r.l. shall not be held liable towards any party or third parties regarding damages, losses and costs undergone following non-fulfillment of the contract for the reasons mentioned above, the consumer only having the right to refund of the price paid.
4.3 VEGA S.r.l. shall not be liable for any fraudulent and illegal use which may be made by third parties, of credit cards, checks and other methods of payment, at the time of payment for the goods purchased.
4.4 VEGA s.r.l. declines any responsibility and shall not proceed with any request for compensation of damages or indemnity, regarding the following:
• incorrect use or tampering with the products by the customer or by third parties
• total or partial impossibility of use of the products due to incompatibility of materials
• the sites linked directly or indirectly to www.technoframes.com, for which no responsibility is taken regarding the information published on such sites. The links with third party sites are provided solely for information and convenience and shall not imply any guarantee as to their contents.
4.5 Transfer of the risk and liability for the goods purchased.
The risk is transferred to the purchaser at the moment when VEGA s.r.l. ships the material ordered to the customer by the means indicated by the customer himself/herself.
On receipt of the material, the purchaser is asked to check that the packaging is intact and that it has not been damaged. The signature on the delivery form is the guarantee that this packaging was in its original shipment conditions. Should the packaging have been damaged, the customer shall immediately inform www.technoframes.com of this by means of an e-mail message to support@technoframes.com.

5 Warranties and Methods of Assistance
5.1 VEGA s.r.l. produces and markets high quality products. The warranty shall only be valid for pieces which do not conform to the type ordered or to those parts which may be found to be defective for reasons not attributable to any negligence of the customer. These reasons may be the use of unsuitable cleaning products and different from those indicated by www.technoframes.com (for this reason, www.technoframes.com always encloses a bottle of detergent and a cloth suitable for cleaning the surfaces of the items it sells). The warranty shall not apply to any parts damaged due to negligence of the purchaser.
The warranty has a duration of 12 months and shall run from the date of purchase of the goods.

6 Obligations of the Purchaser
6.1 Once the "on line" purchasing procedure has been completed, the consumer customer undertakes and is obliged to see to printing out and keeping these general terms and conditions, since these have been accepted during the compulsory stage of registration allowing purchase, as well as the specifications of the product object of the purchase, in order to completely fulfill the conditions of arts. 3 and 4 of Dlgs no. 185/1999.
6.2 These general terms and conditions can be updated or modified at any time by VEGA s.r.l. who will see to communicating this via its web site. The consumer undertakes and is obliged to see to printing out and keeping these general terms and conditions each time a modification is made to them.
6.3 It is strictly forbidden for the purchaser to enter false, and/or invented, and/or imaginary data or data entered by other people, during the registration procedure required to activate the process for execution of this contract and of any further relative communications. Personal data and the e-mail address must only be the true personal data and not imaginary data or that of other people.
6.4 VEGA s.r.l. reserves the right to legally pursue any breach and misuse of this, in the interest of and to protect all consumers.
6.5 The Customer relieves VEGA s.r.l. of all liability deriving from issue of incorrect fiscal documents due to errors regarding the data provided by the consumer customer who shall remain the only person responsible for their correct insertion.

7 Right of Cancellation
7.1 According to art. 5 of Dlgs no. 185 of 22 May 1999, the customer can exert the write of cancellation, returning the goods received and obtaining reimbursement of the price paid.
7.2 The consumer who, for any reason, should not be satisfied with the purchase made, has the right to cancel the contract stipulated, without any penalties and without specifying the reason thereof, within a term of 10 working days starting from the date of receipt of the goods purchased.
7.3 All the costs for returning the goods are to the charge of the customer. All the items must arrive at the warehouse of VEGA s.r.l. in their original condition as received, in their original packaging and complete with any instruction manuals and/or booklets which are part of the pack and original packaging. All the goods returned in conditions other than those described above shall be sent back to the sender.
7.4 To exercise the right of cancellation, the customer shall, within the term indicated above, send a registered letter with receipt of delivery to the following address: VEGA s.r.l.- Via Aldo Moro, 6 - 24020 Scanzorosciate (BG) - Italy. A telegram or a fax can be sent by the same date, which must be followed within 48 hours by the above-mentioned registered letter with receipt of delivery as confirmation of the evident cancellation.
7.6 The transport costs sustained for delivery of the product to the customer and for any return delivery to VEGA s.r.l. shall not be reimbursed.

8 Annulment of the Contract and Explicit Annulment Clause
8.1 VEGA s.r.l. has the right to annul the contract stipulated by giving simple communication thereof to the customer and indicating the reason for this. In this case, the customer shall have the sole right to return of any amount already paid.
8.2 The obligations taken on by the customer under art. 6 (Obligations of the purchaser), as well as the guarantee of good outcome of payment which the customer makes using the means under art. 2, are of an essential nature, in the same way that by express agreement, non-fulfillment by the Customer of even a single one of the above-mentioned obligations shall bring about the right to annul the contract ex art. 1456 of the Civil Code, without the need for a court ruling, except for the right of VEGA s.r.l. to set up legal proceedings to obtain compensation for any further damages.

9 Jurisdiction and Governing Law Courts
9.1 Any controversy arising regarding the application, execution, interpretation and breach of the purchasing contracts stipulated "on line" through the www.technoframes.com web site shall come under Italian jurisdiction and shall be governed by Italian Law. For anything not expressly foreseen herein, these general terms and conditions refer to the combined provisions of Dlgs no. 50 of 15.1.1992 and of Dlgs no. 185 of 22.5.1999.
9.2 The Law Courts of Bergamo shall have competency for any controversy arising between the parties regarding this contract.